Privacy Policy

1. About This Policy

This Privacy Policy applies to personal information handled by Haytham Stays through this website and through related enquiries by email, telephone or WhatsApp. Haytham Stays operates in Alberta and manages personal information in accordance with applicable Canadian privacy requirements, including Alberta's Personal Information Protection Act where it applies.

Personal information means information about an identifiable individual. This policy does not apply to anonymous information that cannot reasonably be connected to an individual.

2. Information We Collect

Information you provide

Depending on how you contact us, we may collect:

• your name, email address and telephone number;
• your preferred contact method;
• property, location and service details that you choose to include;
• the contents of your enquiry and subsequent communications;
• quotation, scheduling and service information created while responding to or fulfilling your request.

Technical information

Our hosting, security and communications providers may automatically process limited technical information needed to deliver and protect the website. This may include an IP address, browser or device information, requested page, request time and security-related records.

As of the effective date, Haytham Stays does not intentionally use this website for behavioural advertising, marketing pixels, user accounts or online payment processing.

3. How We Use Information

We may use personal information to:

• respond to enquiries and recommend suitable services;
• prepare quotations and coordinate requested services;
• communicate using your preferred contact method;
• arrange cleaning, rental support, staging, moving, organization or related property support;
• protect the website, our clients, team members and properties;
• maintain reasonable business and service records;
• meet legal, regulatory, insurance or safety obligations.

We do not use an enquiry as consent to send unrelated marketing messages. If we introduce marketing communications, we will seek any consent required by law and provide a way to unsubscribe.

4. Consent and Your Choices

When you submit an enquiry or contact us, you consent to the reasonable collection, use and disclosure of the information needed to respond and provide the requested service. Please do not include sensitive information that is not necessary for your enquiry.

You may withdraw or change your consent by contacting us, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to respond or provide a requested service.

5. When Information May Be Shared

We may disclose information only as reasonably necessary to:

• hosting, security and communications providers that support our website and enquiries, including Cloudflare and Google;
• WhatsApp or other communication services when you choose to use them;
• team members, cleaners, contractors or property-service providers involved in an agreed service;
• insurers, professional advisers, regulators, law enforcement or emergency services where permitted or required by law.

Service providers are expected to handle information only for the relevant service and with appropriate safeguards. Haytham Stays does not sell or rent personal information.

6. Processing Outside Alberta or Canada

Some technology and communications providers operate in other provinces or countries. Personal information processed there may be subject to the laws of that location and may be accessible to courts, law enforcement or regulatory authorities in accordance with those laws. We use service providers for legitimate business purposes and take reasonable steps to protect the information under our control.

7. Retention and Security

We keep personal information only for as long as reasonably necessary to respond to an enquiry, provide and document services, resolve concerns, and meet legal, insurance or business requirements. Information that is no longer required is securely deleted, destroyed or anonymized where reasonable.

We use reasonable administrative, technical and physical safeguards appropriate to the nature of the information. No method of internet transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Access, Correction and Privacy Concerns

You may ask whether we hold personal information about you and request access to or correction of that information, subject to applicable legal exceptions. We may need to verify your identity before completing a request.

Please contact our Privacy Officer first so we can review and respond to your concern. If a concern is not resolved, you may contact the Office of the Information and Privacy Commissioner of Alberta.

9. External Websites and Communication Services

This website links to services such as WhatsApp, Instagram and Facebook. Those services have their own privacy practices and policies. Haytham Stays is not responsible for how an external service handles information after you leave our website or choose to communicate through that service.

This website also requests brand font files through Google Fonts. That request may provide Google with limited technical information such as an IP address and browser details.

10. Children's Information

This website and our services are intended for adults arranging property or hospitality services. We do not knowingly collect personal information from children through the website. A parent or guardian who believes a child has provided information may contact us to request its removal.

11. Changes to This Policy

We may update this policy when our services, website tools or legal obligations change. The updated version will be posted on this page with a revised effective date. Material changes will be brought to users' attention where appropriate.